Privacy Policy

At Revonora, we value your privacy and are committed to protecting your personal information. This section explains what data we collect, how we collect it, and why.

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Account Information

When you create an account, we collect basic information such as your name, business name, email address, and billing details. This information allows us to create and maintain your user profile, process payments, and communicate with you.

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Usage Data

We automatically collect certain data when you access or use the platform. This includes IP addresses, browser type, device information, access times, and usage patterns. We use this data to monitor performance, ensure security, and improve user experience.

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Connected Platform Data

When you integrate third-party accounts such as Google, Facebook, Instagram, or Booking.com, Revonora may collect limited data necessary to provide our services — for example, reviews, ratings, and listing details. These integrations are optional and occur only after you provide explicit authorization.

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Payment Data

Payments are handled securely through third-party processors that comply with PCI-DSS standards. Revonora does not store full payment card information but may retain billing details, transaction references, and payment history for record-keeping.

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Communication Data

If you contact our support team or subscribe to updates, we may collect the information you provide in those communications to help us respond effectively and maintain service quality.

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We collect and process data solely for legitimate business purposes and never sell or share personal data with advertisers or unrelated third parties.

Revonora processes your information responsibly and transparently to deliver a reliable and secure platform experience.

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To Provide and Improve Our Service

We use your information to operate the platform, deliver features, and ensure functionality. This includes aggregating and displaying reviews, enabling AI responses, managing campaigns, and optimizing integrations.

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To Communicate With You

We may contact you regarding account activity, billing updates, system maintenance, or important service changes. You may also receive optional updates about new features, promotions, or educational content, which you can opt out of at any time.

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To Ensure Security and Compliance

We use collected data to protect against fraud, unauthorized access, and misuse. Revonora follows data protection laws, including the EU’s General Data Protection Regulation (GDPR), and applies appropriate security and organizational measures to protect all personal information.

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To Analyze and Enhance User Experience

Aggregated, anonymized data may be used to identify trends, improve usability, and guide product development. These insights are statistical and cannot identify individual users.

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To Fulfill Legal Obligations

In limited cases, we may process or share information to comply with legal requirements, government requests, or enforce our terms and conditions when necessary.

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Revonora only retains your data for as long as necessary to fulfill the purposes outlined here, or as required by applicable law.

Revonora takes privacy and data security seriously. We apply strict safeguards and respect the rights of every user.

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Data Security

All personal and business data is stored on secure servers located within the European Union. We use encryption, access controls, and monitoring systems to prevent unauthorized access, alteration, or disclosure. Regular audits and backups ensure resilience and data integrity.

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Your Privacy Rights

Under GDPR and other privacy regulations, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to inaccurate information.

• Request deletion of your account and personal data (“right to be forgotten”).

• Withdraw consent for processing where applicable.

• Request a copy of your data in a structured, portable format.

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To exercise any of these rights, please contact us at info@revonora.com. We will respond within 30 days of receiving your verified request.

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Data Retention

We retain your personal information only as long as necessary for legitimate business or legal purposes. When data is no longer needed, it is securely deleted or anonymized.

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Third-Party Processors

Revonora uses trusted third-party providers for services like payment processing, hosting, and email communication. Each partner is carefully selected and contractually bound to comply with GDPR and equivalent data protection standards.

 

International Transfers  

If data is transferred outside the EU, Revonora ensures that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

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Updates to This Policy

We may update this Privacy Policy from time to time to reflect new regulations or improvements to our data practices. The latest version will always be available on our website, and significant changes will be communicated to users directly.